Association – Operations Leadership

Interim Director of Operations - Operations

Association – Operations Leadership

1/3
decrease in procurement process
Reduced
time to initiate Fund Development
Reduced
fines/fees due to processing delays
Having gone through a number of organizational changes over the last few years since I came on board, I saw there was a great need for process documentation and improvement. We worked with Cerius to find an experienced professional leading process improvement efforts and who could do so in a short period of time. Felda was a great help guiding us through this process and getting our whole team involved. We have a solid foundation from which to work now to grow our organization and its impact.
Company Profile
Association
35 employees
Position/Timeframe
Interim Director of Operations
3 days/week, 3 months
Situation
Previous Director of Operations departed under unfavorable conditions
High turnover
Issues with financial accountability
No updated standard operating procedures in place
Implementation
Reassessed budget and put in place a plan for a balanced budget
Developed new SOP as well as reviewed, improved and documented over 40 operating procedures
Developed training materials and process improvement procedures for internal process auditing

Results

  • Reduced procurement process time by 1/3
  • Reduced time to initiate Fund Development
  • Reduced fines/fees due to processing delays