Cerius Insights: To create a culture of accountability in the office, you need to change your culture in a way that centers on accountability.
Cerius Insights: The requirement for strong and on-going executive sponsorship for change initiatives is well-documented but equally important is the need to communicate business messages to all employees about the transition and its implications.
Having gone through a number of organizational changes over the last few years since I came on board, I saw there was a great need for process documentation and improvement. We worked with Cerius to find an experienced professional leading process improvement efforts and who could do so in a short period of time. Felda was a great help guiding us through this process and getting our whole team involved. We have a solid foundation from which to work now to grow our organization and its impact.