IT (CIO)

Interim CIO - Technology

IT (CIO)

$3%
Increased revenues
Decreased
time to market
Increased
coordination between business units
Cerius Insights: Transforming information technology from a cost center to a profit center to a competitive advantage should be a key imitative of any company with an IT spend. An accomplished CTO or CIO is the key to success.
Company Profile
Professional Services, Insurance
$55 million in revenue
Member owned
Position/Timeframe
Interim CIO
5 days/week, 11 months
Situation
Independent review and assessment needed
Obsolete systems in place
Significant system outage occurred
Large project 6 months overdue
Technology and business unit not working together
Implementation
Restoration, recovery and remedial actions created and executed for system outage
Hired Director of IT Operations – department not functioning in part due to key role missing
Completed large project within one month of start
Established back-up systems
Hired Director of IT Operations – department not functioning in part due to key role missing
Created SOP, increased discipline and predictability of IT operations
Established annual budget
Set up performance testing program
Initiated change management program
Initiated business intelligence and

Results

  • Brought strategic product to market within one month delivering 3% increase in revenue
  • Bridged cultural divide resulting in ability of business units to continue plan execution together
  • Full recovery within 6 months of system outage