Quality Assurance

COO - QA

Quality Assurance

Increased
accountability
Increased
strategic plan execution
Reduced
quality issues from 5 to 0
Very thankful for strategic plan and holding people accountable!
Company Profile
Manufacturer of medical devices
B2B, government
$17 million in revenues, 50 employees
Family owned
Position/Timeframe
Started as Chief Strategy Officer
Transitioned to QA Manager
2-3 days, 4 months for each role
Situation
Father recently passed away leaving son to run company
Board of Directors wanted a strategic plan
Need for upgrade of existing management
QA Manager was released with an ISO audit 3 months away
Lack of decision making tools
Implementation
Management changes were made based on interim recommendations and support
Created 3-5 year strategic plan
Succession plan for son put in place
Identified the need for a professional national sales manager
Took over QA management role then hired and trained a replacement

Results

  • ISO audit – went from 5 to 0 quality issues
  • New management performing as a team
  • Strategic plan on track at end of 1st year with quarterly goals in place and measured
  • Accountability in place with measurements