Supply Chain – Distribution

Interim Director of Operations - Wireless/Telecom

Supply Chain – Distribution

40%
improvement in EBITDA
Reduced
average customer wait time by 75%
Increased
data driven focus for continuous improvement
He did a great job. He is a wonderful interim executive.
Company Profile
Mid-market, retail distribution
$200 million in revenues
Position/Timeframe
Director of Operations
Situation
Owner recognized the need to improve operational performance for reduced costs and increased accountability
Limited visibility to operational performance and financials
Excessive capacity - numerous warehouses with no focus on productivity
Implementation
Reduced number of warehouses by half while still meeting two day shipping commitment
Implemented weekly KPI's and worked with finance on monthly buget vs. actual
Implemented WMS to increase efficienty and to capture performance by employee
Renegotiated suppliers, reduced freight spend by 80%

Results

  • 40% improvement in EBITDA
  • Reduced average customer wait time by 75%
  • Increased data driven focus for continuous improvement