Culture


Feb

02

2019
Create a Relationship, Not a Client – Right from the First Client Meeting Agenda

Create a Relationship, Not a Client – Right from the First Client Meeting Agenda

Create a lasting relationship with your client by making the first client meeting agenda about the client and listening to their needs and concerns Sell What You Can Do, Not Yourself People are always more comfortable selling something or someone besides themselves. It’s human nature. Many people just aren’t comfortable selling period. Let’s start with a common myth—you do need to be able to sell yourself...

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Jan

09

2019
Customer-Focused Business vs. An Operations Focused Business

Customer-Focused Business vs. An Operations Focused Business

All businesses have rules and policies governing the way they do business. While some are strict in enforcing them, others like a customer-focused business has more of a relaxed approach. A customer-focused business gives employees flexibility, and allow them to take risks to help push their performance above average. They are entirely focused on understanding potential customers, and hire and train employees to deliver the...

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Oct

29

2018
How To Achieve Great Results With Your Company Vision

How To Achieve Great Results With Your Company Vision

Executing your company vision successfully transforms your startup to a thriving corporation in no time. Every entrepreneur goes through a business startup phase. A time where there are only 5-10 employees, a workplace crammed into a small office, and where the boss is involved in each and everything. There are no defined business processes, and the employees constantly refer to their leader for information and directions on business activities....

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Oct

13

2017
Managing Client Expectations

Managing Client Expectations

Client expectations are not always met, creating disappointment for both the client and executive. It can be avoided however through clear definition and alignment of client expectations with executive goals A company brings in an independent executive because they want to accomplish certain goals. When you work with a CEO or company owner, you are often helping them accomplish a long-term vision, their hopes, or...

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May

01

2014

Learn How the YMCA Brand is ‘Becoming More’ to Customers and Employees

Contributed by Marc Koehler. I was walking into the local Y and saw the following banner hanging above the entrance. If you asked most people what comes to mind when they hear the four YMCA letters, they would probably say: My kids take swimming lessons there…My kids go to after school programs there…We attend their camps there….I workout there (we would also think it is...

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Apr

09

2014

Merger and Acquisition Success: People Count More than Numbers

Contributed by Ed Johnson. There are lots of good reasons for one company to merge with or acquire another. Maybe it is to expand a product line or add new technology. Perhaps it is to add customers or establish a new market presence or channels of distribution. Possibly to lower costs and achieve economies of scale. Or perhaps just a simple “roll-up” of smaller units...

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Feb

26

2014

Does Your Talent Management Plan Fit Your Culture

Contributed by Kristen McAlister, President and COO It is refreshing to see how the topics of conversations are changing. It is wonderful to have “talent management” as a trending topic rather than “force reduction”. Five to six years ago, human resources’ primary function was putting together severance packages and managing RIFs. Today, they are under increasing pressure to recruit and hire strategically. Among some of...

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