Company Size & Timeframe
- $17 million in revenue
- 50 employees
- 2-3 days, 4 months for each role
Results
- Went from 5 to 0 quality issues during ISO audit
- New management performing as a team
- Strategic plan on track at end of first year, with quarterly goals in place and measured
- Accountability in place with measurements
Company Profile & Position
- B2B, government
- Family-owned
- Started as Chief Strategy Officer
- Transitioned to QA Manager
Situation
- Father recently passed away, leaving son to run company
- Board of Directors wanted a strategic plan
- Needed to upgrade existing management
- QA Manager was released with an ISO audit 3 months away
- Lack of decision-making tools
Implementation
- Made management changes based on interim recommendations and support
- Created 3-5 year strategic plan
- Established succession plan for son
- Identified the need for a professional national sales manager
- Took over QA management role then hired and trained a replacement
Cerius Insights – Customer Quote
“Very thankful for the strategic plan and holding people accountable!”