How Interim Executives Build Trust That Runs Deep in the Workplace
In any environment, trust is the glue that keeps everybody together. It is especially significant in places that are fast-paced and sensitive to change. Which is why one of the areas interim executives focus on first in troubled companies is building trust.
Building and fostering trust among employees is a skill. One, that must be possessed by all business leaders. It creates a transparent and healthy work environment where trustworthy behavior is rewarded. Which as a result makes employees less stressed as they know that they can rely on their peers to get the job done.
Interim executives communicate clearly
“Being transparent about your decision making processes and procedures helps build credibility and reliability,” said Tara Well, Ph.D., professor of psychology at Barnard College in Columbia University in an interview. “Many misunderstandings that lead to a breakdown of trust aren’t intentional but based on a lack of communication. When we have to fill in the blank as to why someone did something that had a negative impact, it’s easy to assume the worst unless there’s clear communication.”
Clear communication means giving reasons for every step or action that you take. It helps employees understand the impact of their role and makes them feel included in the process. Furthermore, communication works both ways. Interim executives rely heavily on feedback and listen to the concerns and suggestions of their employees and clients.
Interim executives are predictable
Studies show that we tend to trust others when they follow through on what they promise. Somebody whose actions match their words and displays integrity in their work is considered trustworthy.
The same goes for yourself. Practice self-trust by delivering on personal goals and being realistic about your capabilities. When you can trust yourself to deliver, so can everybody else. Dr. Well advises, “It’s important to distinguish between phony self-trust, which is defensive and self-centered, and authentic self-trust which involves listening to yourself with kindness and rigorous honesty.”