Inter-departmental Conflicts

Broken relationship between business and IT existed

Implementation

  • Brought strong leadership with both IT and business background

Results

  • IT and business units are working as a team

Technology and business unit not working together

Implementation

  • Hired Director of IT Operations
  • Department not functioning in part due to key role missing
  • Initiated business intelligence and reporting

Results

  • Bridged cultural divide resulting in the business units working closely together to plan execution

Management team operated in silos with no synergy between departments

Implementation

  • Created a custom management training program; weekly team problem solving program
  • Created a common language allowing various departments to communicate better with each other
  • Cross trained managers so they understood department roles

Results

  • Marketing, finance, engineering and sales now connected through a common language and approach
  • Middle management team worked more closely together to solve problems

Lack of inter-department sharing

Implementation

  • Initiated regular meetings & reporting
  • Realigned culture to Expect Excellence