14 Jul 2018 / by Cerius About Helping Companies Avoid Painful Lessons Learned / in Interim Management, Operations, Organizational Structure
Why You Need Standard Operating Procedures
Standardizing operations through standard operating procedures can make a world of difference to your business. Although it might seem like a chore to document everything, they are very useful in the long-term.
Standard Operating Procedures are documents that detail how a particular task or process is done in your business. You can use it to put together a staff handbook or manual. It helps contractors, temporary workers or new hires understand how your business operates and how to perform certain procedures following a standard followed the rest of the company.
Standard operating procedures eliminate errors
A key indicator of a good business is having standard operating procedures. It sets standards in a business and reduces errors. When people know what to do and how to do it, then there are fewer chances of somebody making a mistake. It also helps management delegate better and gives them better leverage in business decisions.
Creating standard operating procedures
You can document a procedure for any kind of business – both digital and manual. For example, a computer-based process like adding a new contact to the database can be recorded by taking screenshots and writing directions for each step of the process. The same can be done for offline or manual processes. If for example, you own a restaurant, you can create an action plan on how to clean the coffee maker detailing steps to follow, products to use, and any warnings that the employee should be aware of.
In businesses, this can be applied to anything ranging from sales conversations with clients to how to answer the telephone at the front desk.
Standard operating procedures for solopreneurs
If you are a solopreneur and run your business entirely on your own, having standard operating procedures in place is not only useful, but it is critical.
When you’re on your own, you have a lot of tasks to do. You can save yourself from mental exhaustion by standardizing procedures that are repetitive – whether they’re done daily or once every few months. In the latter case, they can be especially beneficial as it saves time to re-acquaintance yourself with the tools and software to perform the task.