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Association – Operations Leadership

Company Size & Timeframe

  • 35 employees
  • 3 days/week, 3 months

  • Results

    • Decreased procurement time by 33%
    • Shortened time to initiate Fund Development
    • Reduced fines/fees due to processing delays

  • Company Profile & Position

    • Association
    • Interim Director of Operations

  • Situation

    • Previous Director of Operations left under unfavorable conditions
    • Experiencing high turnover
    • Issues with financial accountability
    • No updated standard operating procedures (SOPs) in place

  • Implementation

    • Reassessed budget and established a plan for a balanced budget
    • Developed new SOPs; reviewed, improved and documented over 40 operating procedures
    • Created training materials and process improvements for internal process auditing

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Cerius Insights

“Having gone through a number of organizational changes since I came on board, I saw there was a great need for process documentation and improvement. We worked with Cerius to find an experienced professional leading process improvement efforts and who could do so in a short period of time. Felda was a great help guiding us through this process and getting our whole team involved. We have a solid foundation from which to work now to grow our organization and its impact.”

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