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Education – Operations

Company Size & Timeframe

  • $15+ million in revenue
  • 2 days/week, 14 months
  • Results

    • Bottom-line impact of $600,000+
    • 20% reduction of inventory on-hand
    • 50% reduction in customer backorders
    • 20% reduction in warehouse space requirements
    • Customer order time reduced from six to four days
    • Cost reductions from renegotiated supplier contracts
  • Company Profile & Position

    • In business for more than 40 years
    • Director of Operations
  • Situation

    • CEO saw need to focus on: Process improvements, staff effectiveness, management strength
    • Wanted to provide foundation for future growth
  • Implementation

    • Restructured and resized the organization to meet needs and objectives of the strategic plan
    • Optimized the supply and distribution processes and channels to ensure quality while minimizing costs
    • Developed a set of highly transparent, widely accessible performance metrics

Cerius Insights

What we thought we would get was improved operations; but what we got was an entirely new, performance-based approach to all company activities – and the insights necessary to make substantial strategic changes.”

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