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Healthcare
Healthcare – Quality Assurance

Company Size & Timeframe

  • $17 million in revenue
  • 50 employees
  • 2-3 days, 4 months for each role
  • Results

    • Went from 5 to 0 quality issues during ISO audit
    • New management performing as a team
    • Strategic plan on track at end of first year, with quarterly goals in place and measured
    • Accountability in place with measurements
  • Company Profile & Position

    • B2B, government
    • Family-owned
    • Started as Chief Strategy Officer
    • Transitioned to QA Manager
  • Situation

    • Father recently passed away, leaving son to run company
    • Board of Directors wanted a strategic plan
    • Needed to upgrade existing management
    • QA Manager was released with an ISO audit 3 months away
    • Lack of decision-making tools
  • Implementation

    • Made management changes based on interim recommendations and support
    • Created 3-5 year strategic plan
    • Established succession plan for son
    • Identified the need for a professional national sales manager
    • Took over QA management role then hired and trained a replacement

Cerius Insights

Very thankful for strategic plan and holding people accountable!”

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