Tag: operations


Feb

20

2018
Customer Focused Business vs. An Operations Focused Business

Customer Focused Business vs. An Operations Focused Business

All businesses have rules and policies governing the way they do business. While some are strict in enforcing them, others have a more relaxed approach. A customer focused business gives employees flexibility, and allow them to take risks to help push their performance above average. They are entirely focused on understanding potential customers, and hire and train employees to deliver the best customer service. In...

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Jan

30

2018
Modifying Business Operations is Like Changing the Tires On a Moving Bus

Modifying Business Operations is Like Changing the Tires On a Moving Bus

Modifying business operations while your business is up and running is complex and challenging. But if done the right way, it can reap huge benefits! Have you ever tried changing a car’s tires while it was in motion? Seems like a silly question to ask. Even in NASCAR, they stop the car for 11 seconds or so. I recently had a client say to me,...

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Jan

15

2018
Who Wants More Accountability and Cost Savings? Use Standard Operating Procedures to Document Operations

Who Wants More Accountability and Cost Savings? Use Standard Operating Procedures to Document Operations

How one Interim Executive put operations under a microscope by creating processes and standard operating procedures to bring accountability and cost savings to companies At Cerius, one of the top questions we get asked is who are these interim executives? Like paratroopers, they are ready to drop in with a phone call, and step in to help wherever needed. Creating standard operating procedures for business...

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Sep

24

2015
Need an Operations Executive? Here are a few ways you can use an operations executive in your business.

Need an Operations Executive? Here are a few ways you can use an operations executive in your business.

At Cerius, we have seen various strategic uses of an Interim Operations Executive. There’s a number of reasons a company of any size would need an operations executive for additional expertise.  Whether you are looking for someone to put into place lean practices, processes, procedures and accountability, establish the infrastructure to support it at the next stage of growth or help identify and improve profit...

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May

21

2012

The CEO’s Checklist for Operations

[ezcol_2third] “Operations” covers a lot of territory in a company. If you currently have, or are considering hiring, a Chief Operations Officer, or COO, you need to decide how broad you define his or her duties. A few of the interim COOs at Cerius helped us identify critical questions about operations that serve as a checklist for CEOs. This checklist will help you do three...

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