Company Size & Timeframe
- $55 million in revenue
- 5 days/week, 11 months
Results
- Strategic product launched within one month, delivering 3% increase in revenue
- Bridged cultural divide, enabling business units to execute plans together
- Full recovery within 6 months of system outage
Company Profile & Position
- Member-owned
- Interim CIO
Situation
- Needed independent review and assessment
- Hindered by obsolete systems
- Experienced significant system outage
- Large project was six months overdue
- Technology and business units not working together
Implementation
- Created and executed restoration, recovery and remedial actions for system outage
- Hired Director of IT Operations – Department not functioning partly due to key role missing
- Completed large project within one month
- Established backup systems
- Created SOP, increased discipline and predictability of IT operations
- Established annual budget
- Set up performance testing program
- Initiated business intelligence and change management program
Cerius Insights – Customer Quote
Transforming information technology from a cost center to a competitive advantage should be a key initiative of any company with an IT spend. An accomplished CTO or CIO is the key to success.