Results

• 40% improvement in EBITDA
• Reduced average customer wait-time by 75%
• Increased data-driven focus for continuous improvement

Company Profile & Position

• Mid-market
• Director of Operations

Situation

• Needed to improve operational performance to reduce costs and increase accountability
• Suffered from limited visibility to operational performance and financials
• Excessive warehouse capacity with no focus on productivity

Implementation

• Reduced number of warehouses by half while maintaining two-day shipping commitment
• Implemented weekly KPIs; worked with finance on monthly budget vs. actuals
• Implemented WMS to increase efficiency and track performance by employee
• Renegotiated suppliers, reduced freight spend by 80%

Cerius Insights – Customer Quote